Frequently Asked Questions
About Our Products
Q: What makes Velanni apparel special?
A: Our faith-based apparel is designed to help you wear your faith boldly and start meaningful conversations about God. Each piece features Scripture verses, inspirational messages, or Christian themes that allow you to express your beliefs through your everyday clothing.
Q: Are your products made-to-order?
A: Yes! All of our apparel is made-to-order through our trusted print-on-demand partner. This means each item is created specifically for you after you place your order, ensuring quality and reducing waste.
Q: What materials are your products made from?
A: We use premium quality materials including 100% ring-spun cotton for our t-shirts and sweatshirts, moisture-wicking polyester for athletic wear, and soft fleece for our hoodies and sweatpants. All products are garment-dyed for a comfortable, lived-in feel.
Q: How do I choose the right size?
A: We offer sizes from S to 4XL on most items. Our products have a relaxed, comfortable fit. If you're between sizes or prefer a looser fit, we recommend sizing up. Check the product description for specific sizing details.
Shipping & Delivery
Q: How long will it take to receive my order?
A: Since our products are made-to-order, orders typically ship within 7-14 business days. Once shipped, delivery usually takes an additional 3-7 business days depending on your location within the United States.
Q: How much does shipping cost?
A: We offer flat-rate shipping of $4.99 for all orders within the United States.
Q: Do you ship internationally?
A: Currently, we ship within the United States only. We're working on expanding our shipping options in the future.
Q: Can I track my order?
A: Yes! Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.
Q: Why does it take 7-14 days to ship?
A: Because each item is made-to-order specifically for you, it takes time to print, quality-check, and prepare your apparel. This process ensures you receive a high-quality product while also reducing waste from overproduction.
Returns & Exchanges
Q: What is your return policy?
A: We offer a 30-day return policy. If you're not satisfied with your purchase, you have 30 days after receiving your item to request a return. Items must be unworn, unused, with tags, and in original packaging.
Q: How do I start a return?
A: Contact us at vellanishopify@gmail.com to initiate a return. We'll provide you with a return shipping label and instructions.
Q: Can I exchange an item for a different size or color?
A: The fastest way to get a different size or color is to return your original item and place a new order for the item you want. This ensures you get exactly what you're looking for.
Q: What if my item arrives damaged or defective?
A: Please inspect your order upon delivery. If your item is defective, damaged, or you received the wrong item, contact us immediately at vellanishopify@gmail.com and we'll make it right.
Ordering & Payment
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover) through our secure Shopify Payments checkout.
Q: Is it safe to order from your website?
A: Absolutely! We use Shopify's secure checkout system with SSL encryption to protect your personal and payment information. Your security is our priority.
Q: Can I cancel or modify my order after placing it?
A: Because we begin production quickly, we may not be able to cancel or modify orders once they're placed. Please contact us at vellanishopify@gmail.com as soon as possible if you need to make changes, and we'll do our best to help.
Q: Do you offer bulk or group orders for churches or ministries?
A: Yes! We'd love to work with your church, ministry, or Christian organization. Please email us at vellanishopify@gmail.com to discuss bulk pricing and custom options.
Product Care
Q: How do I care for my faith-based apparel?
A: To keep your apparel looking great:
• Machine wash cold (max 30°C or 90°F)
• Tumble dry on low heat
• Do not bleach
• Iron on low heat if needed (avoid ironing directly on printed designs)
• Do not dry-clean
Q: Will the design fade or crack over time?
A: Our high-quality printing process is designed to last. Following the care instructions will help maintain the vibrant colors and design integrity for years to come.
About Velanni
Q: What is Velanni's mission?
A: Our mission is to help Christians wear their faith boldly and share the Gospel through meaningful, high-quality apparel. We believe your clothing can be a ministry tool that starts conversations and encourages others in their faith journey.
Q: Can I suggest new designs or Scripture verses?
A: We'd love to hear your ideas! Email us at vellanishopify@gmail.com with your suggestions. We're always looking for new ways to help people express their faith.
Still Have Questions?
If you didn't find the answer you're looking for, please don't hesitate to reach out! Contact us at:
Email: vellanishopify@gmail.com
Phone: (713) 902-0597
Address: 21455 Merchants Way, Katy, TX 77449
We're here to help and typically respond within 24 hours. God bless you!